Privacy Policy

Hawes Partners ("we", "us", or "our") operates the website at hawespartners.com and provides premium golf travel experiences and retail services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or purchase our services.

By using our website, you consent to the data practices described in this policy. If you do not agree, please do not use our website or services.

We may collect the following categories of personal information:

• Contact information: name, email address, phone number, and postal address when you submit an inquiry or booking form.
• Payment information: billing address and payment card details processed securely through our payment provider (GoDaddy Payments). We do not store full card numbers on our servers.
• Order information: details of products or travel packages purchased, including shipping address.
• Communications: messages you send us via contact forms, email, or chat.
• Usage data: pages visited, time spent on pages, referring URLs, browser type, and device information collected automatically via cookies and similar technologies.
• Language preference: your preferred language, stored locally in your browser to personalise your experience.

We use the information we collect to:

• Process and fulfil bookings, orders, and payments.
• Respond to your enquiries and provide customer support.
• Send booking confirmations, itineraries, and service-related communications.
• Improve our website, services, and user experience.
• Comply with legal obligations and resolve disputes.
• Send promotional communications where you have opted in (you may opt out at any time).

Our website uses cookies and similar technologies to enhance your browsing experience. These include:

• Essential cookies: required for the website to function correctly (e.g., language preference, session management).
• Analytics cookies: help us understand how visitors interact with our site. We use this data in aggregate and anonymised form only.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers: payment processors, email delivery services, and hosting providers who assist us in operating our website and delivering services, subject to confidentiality obligations.
• Golf venues and partners: where necessary to fulfil your travel booking (e.g., sharing your name with a golf club for a tee time reservation).
• Legal authorities: where required by law, court order, or to protect our legal rights.

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order and booking records are typically retained for seven years for accounting and tax purposes.

Depending on your location, you may have the following rights regarding your personal data:

• Access: request a copy of the personal information we hold about you.
• Correction: request that we correct inaccurate or incomplete information.
• Deletion: request that we delete your personal information, subject to legal retention requirements.
• Objection: object to our processing of your data for direct marketing purposes.
• Portability: request that we provide your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at the details below. We will respond within 30 days.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Payment transactions are encrypted using industry-standard SSL/TLS technology and processed by our PCI-compliant payment provider.

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Hawes Partners operates primarily in Ireland and Scotland. If you access our website from outside these regions, your information may be transferred to and processed in countries with different data protection laws. We take appropriate steps to ensure such transfers comply with applicable law.

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: